TERMS & CONDITIONS

 

 

Product 

  1. Every product is in limited quantity and sold only through kyracollection.com
  2. Every products are original handmade from precious leather. Any slightly different colour may happens because of the lightning
  3. Every Products are available to be purchased with estimated production time minimum 12 working days from the order and payment confirmation.
  4. If customers wish to custom bespoke bags, they may contact KYRA Sales Representative

Price Policy

  1. All prices shown are final.
  2. Prices are shown in IDR (Indonesian Rupiahs) and USD (United States Dollar)

Privacy Policy

  1. KYRA values customer’s privacy and the safety of customer’s personal information.
  2. KYRA shall be entitled to collect following customer’s personal information; name, shipping address, e-mail address and phone number.
  3. Customer’s name and shipping address will solely be used for order shipment.
  4. Customer’s name, e-mail address and phone number will solely be used for administrative purposes and customer relationship management.

Payment Method

  1. Online order via kyracollection.com accepts payment using VISA, MasterCard, and Bank Transfer (Indonesian customers) via Midtrans
  2. We accept PayPal and Bank Transfer (for International Customers)
  3. International customers who prefer bank transfer method have to manually verify their transactions by contacting KYRA Sales Representative.

Shipping

  1. All shipping fees shown are final.
  2. Estimated delivery time is 7 working days upon the availability of the order.
  3. KYRA will provide the airway bill for customer’s tracking purposes.
  4. Customers may be required to pay additional import fees, taxes, brokerage fees, handling fees and/or other duties specific to the destination Country in order to receive the order.
  5. Shipping cost is flat upon areas as following;
    a) Asia, Australia and Middle East : free
    b) Rest of the world : USD 80

Product Guarantee & Reparation

  1. KYRA guarantees the quality and authenticity of every “Products” and “Made by Order” bags sold on kyracollection.com.
  2. KYRA advises its “Care Instructions” attached inside every bags.
  3. KYRA endorses lifetime warranty upon any damages and/or dullness in the metal hardware, which may occur after 6 months of purchase and/or usage.
  4. Customers are eligible to claim free reparation, but responsible for the return shipment of the product. Customers are eligible to report any other damages and/or dullness in any other parts of the bags (e.g. leather, inner lining, etc.). KYRA Sales Representative will be happy to assist the reparation inquiry, upon different suggested prices.

Return Policy

  1. Customers are not eligible to claim money refund upon any successful orders.
  2. Customers have 7 days from receipt of your order, to advise KYRA Sales Representative of your intention to exchange the order.
  3. Customers then have a further 14 days to return the Products back to KYRA. The Products customers intend to exchange have to be returned in the similar condition as it is; unused, undamaged, with KYRA original tags intact, and in complete original packaging.
  1. Customers are eligible only to return and exchange the purchased Products, with another Products with similar price.
  2. Customers are responsible for any return shipping fees, while the final delivery is free of charge.
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